Find quick answers to your questions about custom orders, proof approvals, shipping, artwork guidelines, and dealer pricing.
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Standard production orders are printed, engraved, and fulfilled within 5–7 business days after proof approval. Rush options with 24 to 48-hour turnaround are available for most products upon request for an additional fee.
For custom awards, plaques, and apparel, our interactive product customizer allows you to position engraving text, choose custom typography (such as EB Garamond, Lato, or Serif), select text alignment/colors, and upload custom artwork or logos directly on a live canvas preview before adding to your cart.
Yes! If you need help converting a logo to vector, laying out text, or building a custom design from scratch, submit a Custom Design Request and our in-house graphic design team will assist you prior to production.
Yes! We are located at 405 NW 18th Ave, Fort Lauderdale, FL 33311. Local pickup is available during our standard store hours (Mon–Fri 9:00 AM – 6:00 PM EST, Sat 10:00 AM – 3:00 PM EST).
Every custom product order requires digital proof approval before production begins. Once payment is confirmed, our pre-press team generates a high-resolution digital proof. You will receive an email notification to review the proof in your Order Details page, where you can either approve it with one click or submit specific revision notes.
Registered users can log in to view real-time order status updates (e.g. proof_required, in_production, shipped) and tracking numbers from carriers like FedEx, UPS, and USPS in their account dashboard. Guest buyers can track their orders using the secure access link sent to their order email address.
Yes. We ship directly to all 50 states using FedEx, UPS, or USPS. Automated tracking information and carrier direct links are updated as soon as your package leaves our Fort Lauderdale facility.
Because custom-engraved trophies, plaques, and personalized apparel are made specifically to order, they cannot be returned unless there is a manufacturing defect or production error. We stand behind our quality 100% — if we made an error or your item arrived damaged, contact us within 7 days of delivery and we will remanufacture and replace it immediately.
To ensure clean edges for laser engraving and screen printing, vector file formats are preferred:
Review our complete Artwork Guidelines for detailed vector convert instructions.
Color requirements depend on the production method:
When submitting vector files (.AI, .EPS), converting all text to outlines (Type > Create Outlines in Illustrator) converts font characters into vector shapes. This prevents missing font substitutions when your file is processed on our production equipment.
Our Dealer Program is designed for promotional product distributors, resellers, sports leagues, and print brokers. Approved dealers gain access to discounted wholesale pricing (dealer_price) automatically applied across our catalog upon login, as well as blind dropshipping and priority production.
Visit our Dealer Program Application page and submit your business details, company website, tax exemption ID, and business description. Applications are reviewed by our admin team within 1 business day.
Yes! Approved dealers can ship orders directly to end-user clients. We use plain, unbranded packaging with your company name listed as the return sender, preserving your client relationships.
Our customer support and engraving specialists are here to assist you with artwork formatting, order tracking, and custom quotes.